Product Integration and Support Engineer
Hiring manager: Tal Miron
Verint’s Webint Group is a leading provider of software solutions in the field of open-source intelligence. Working in this group will introduce you to the world of Social Networks and Web Research.
We are looking for a talented Product Support Engineer to join the Web Intelligence Group.
The Product Support Engineer will join the System Integration Department and act as system expert, from infrastructure to production.
The role main responsibilities include:
· Customer facing activities
o Lead integrations at customer sites.
o Handle both technical and operational issues.
o Perform Acceptance Test Procedures.
o Serve as the customer’s trusted technical advisor.
· In-house Support
o Lead the local environments maintenance.
o Provide technical Support for various interfaces: Sales, Product, R&D, etc.
· Our offer to You:
o Training program and a unique opportunity to gain experience and a set of skills in the field of Cyber security and web intelligence;
o Opportunity to gain experience in an Agile environment;
o You will be able to set a start of your own professional career;
o You will take part in various international projects;
o You will work in a friendly environment, with flexible working time and motivated colleagues;
o Get experience in working with top customers in the world;
o Work with mixed international teams;
o Fresh fruits, snacks and drinks;
o 25 days paid vacation and work-life balance;
o Tennis table, football table, relax room in the office;
o Additional many social benefits;
Good remuneration package.
o At least 1 year experience in technical support / system integration.
o Practical networking experience (e.g. switch configuration, setting up LAN networks, wiring).
o Practical hardware installation experience.
o Strong Windows administration background (Group Policy, Domain Controllers, etc.).
o Strong troubleshooting skills with an aptitude for problem solving during the diagnosis of application and infrastructure outages.
o Familiarity with Hyper-V/VMware virtualization solutions.
o SQL Server basic querying knowledge - advantage.
o Excellent verbal and written English skills.
o Excellent interpersonal communication skills.
o Strong Customer orientation.
o Ability to work independently as well as in a team.
Willing to travel around 20% of time to different and new locations