IT Help Desk Technician

Job ID: CC.B01


We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer and network systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Verint Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone/email/Ticketing system/frontally 

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures

• T1 Network support of Verint site

Verint Benefits:

• Training program and a unique opportunity to gain experience and a set of skills in the field of Cyber security and network intelligence

• Opportunity to gain experience in an Agile environment

• You will be able to advance your professional career

• You will take part in various international projects, working with top customers in the field

• You will work in a friendly environment, with flexible working time and motivated colleagues

• You will have the opportunity to join our Verint Airsoft team, Football Team, Pilates group with in-house trainer, Folklore Dance group

• Tennis table, football table, relax room in the office

• Fresh fruits, snacks and drinks

• Many additional social benefits - health and dental care package, Multisport card, food vouchers

• 25 days paid vacation and work-life balance

• Good remuneration package


Verint Requirements:

• Proven experience as a help desk technician or other customer support role

• Tech savvy with working knowledge of Windows and MAC OS

• Good understanding of computer systems, mobile devices, Network devices and other tech products

• Ability to diagnose and resolve basic technical issues

• Proficiency in English

• Excellent communication skills

• Customer-oriented and cool-tempered

• BSc/BA in IT, Computer Science or relevant field

• Travels Abroad 

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