Dispatch Manager

The Power to See, The Intelligence to Act
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Verint Dispatch Manager unifies disparate command center technologies and security staff by fusing critical data inputs from emergency calls, on-scene responder activity and even citizen-captured videos to drive pinpoint response and enhance situational awareness.

The First & Only Solution that Combines Situational Awareness and Mobile Dispatch

With traditional command centers relying mostly on radio and phone transmissions, situational insight is very limited! With Verint Dispatch Manager, customers can oversee a situation and direct the full spectrum of an organization’s field response. Situational awareness and command and control is transformed to an optimized level and is intelligence-driven.
Command and Control is Accurate and Intelligence-Driven for Improved Response
Verint Dispatch Manager delivers a comprehensive emergency dispatch solution that enables situational awareness, faster and more efficient emergency response, and enhanced communications. This solution also enables better communication across coordinating agencies and organizations.
Transform the Way Dispatch Sees and Engages Response Teams
Response forces can share their availability, mode of transportation, visual observations, and even live video feeds directly to the dispatcher. Automatic response protocols allow the dispatcher to see attributes, such as location and equipment on-hand of the entire team. Armed with this information, the security operator can assign the necessary resources to address the situation quickly and efficiently.
Bi-Directional Information Flow for Optimized Collaborations
Whether a casual observation or a critical response from responders, employees, or citizens, status updates are constantly correlated across the Verint platform so dispatchers have the intelligence they need when and where they need it.

Command and Control is Accurate and Intelligence-Driven for Improved Response

  • Create a comprehensive emergency dispatch view that enables situational awareness, faster and more efficient emergency response time, and enhanced communications.
  • Dispatchers and responders share insights that make responses more effective and efficient.
  • Dispatch is seamlessly integrated with situational awareness technologies to maximize the force effectiveness during incident response.

Transform the Way Dispatch Sees and Engages Response Teams

  • Response forces can share their availability, mode of transportation, visual observations, and a live video feed directly to the dispatcher.
  • Automatic response protocols can assign responders, and allow the dispatcher to see the positions and equipment on-hand of the entire force.
  • Changes can be made during the incident to actively respond to new information gathered.

Bi-Directional Information Flow for Optimized Collaborations

  • Whether a casual observation or a critical response, from responders, employees, or citizens, status updates are constantly correlated across the Verint platform so dispatchers stay tuned with the on-goings of an incident.
  • Responders, employees and citizens can be equipped with mobile smart phone apps to communicate directly with dispatch with vital information.
  • Full incident data collection for each stakeholder involved in the incident, including locations, notes and videos from start to end.